Returns & Exchanges
At ONYC, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether the fit isn't quite right or you've changed your mind, our hassle-free process ensures a smooth transition to your next favorite piece.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place the items in their original packaging, ensuring all designer tags are attached and the products are in their original, unworn condition.
Label and Ship
Print the prepaid shipping label provided via the portal, attach it to your package, and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our quality control team inspects your return, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing